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Please note we do not offer Legal Aid
If you are unhappy with any element of our service, including our invoices, you should raise your complaint with the partner with overall responsibility for your file. If your complaint relates to the supervising partner/legal director on your file, it will be passed by that partner to another partner in the firm, who will review the issue and respond to you direct.
When raising your complaint please set this out in writing so that your concerns can be properly investigated. However, should it be your preference, any member of staff can be contacted by telephone on 0203 824 9950. We will endeavour to investigate and respond in writing to your complaint within 28 days of receipt.
If, for any reason, you are unsatisfied with the handling of your complaint about our service or fees,you may contact the Legal Ombudsman for further consideration of the issue. The Legal Ombudsman has been operational since 6 October 2010 and is responsible for ensuring that complaints to solicitors are handled appropriately. You should not contact the Legal Ombudsman before receiving the final response following our internal procedure or following 8 weeks from your initial complaint. The Legal Ombudsman can be contacted at:
PO Box 6167
Slough
SL1 0EH
enquiries@legalombudsman.org.uk
Tel: 0300 555 0333
www.legalombudsman.org.uk
Please note that the Legal Ombudsman does not investigate complaints about this firm from our clients' opponents in litigation.
If you decide to refer a complaint to the Legal Ombudsman, you must do so not later than 12 months from the date on which the act complained of occurred or 12 months of you becoming aware of the issue causing you concern.
You may also choose to make a report to the Solicitors Regulation Authority (SRA). This could be if you are concerned about our professional behaviour or conduct, for things like dishonesty, deliberately overcharging you or treating you unfairly because of a characteristic such as your age, sex or disability.
You can find out how to make a report at https://www.sra.org.uk/consumers/problems/report-solicitor or contact the SRA at the below:
Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN
Tel: 0370 606 2555
If you are dissatisfied with the service we have provided then you have the right to complain.